This video is an IT services and IT solutions case study of Meridian Energy's experience using Dimension Data to restructure their telecommunications platform and communication IT infrastructure.
Tony Summer is the Meridian Energy Contact Center Manager. He reveals that prior to involving Dimension Data, Meridian Energy's telephony services to their customers, was in poor shape. As this service is the primary channel of communication between meridian Energy and their customers, it was integral that this IT service be operating efficiently. Tony Summer states that Meridian Energy have received "outstanding business results" from their work with Dimension Data.
About Dimension Data
Dimension Data was founded in 1983 at the inception of networked communications with a simple vision of IT solutions -- to do great things. Dimension Data is a specialist IT services and IT solution provider that helps clients plan, build, and support and manage their IT infrastructures. Today we are positioned at the forefront of networking and communications in 51 countries across five regions -- Middle East & Africa, Europe, Asia Pacific, Australia and the Americas.
In October 2010, Nippon Telegraph and Telephone Corporation (NTT), one of the largest global telecommunications service providers, acquired 100% of Dimension Data plc for GBP 2.1 billion, making Dimension Data a wholly-owned subsidiary of the NTT Group.
By continually building on our knowledge and expertise in IT infrastructure technologies, Dimension Data has become a global leader in the provision and management of specialist IT infrastructure, IT services and IT solutions.
Drawing on our base of over 15,000 employees and backed by a solid track record of 30 years, Dimension Data applies our expertise in IT infrastructure, IT services, IT solutions, networking, converged communications, security, data center solutions, Microsoft and contact center technologies. Our unique skills in consulting, integration and managed services enables us to create customised solutions that ensure our over 6,000 clients achieve their business goals.
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IT Services and IT Solutions Case Study of Meridian Energy - Dimension Data is produced for Dimension Data NZ - Dimension Data - http://www.dimensiondata.com
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